Refund Policy

Last Updated: August 11, 2026

At mrsmeyers Retail, we want every customer to be delighted with their purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund process as outlined below. This policy applies to all products purchased from mrsmeyersell.shop. For shipping-related questions, please also see our Shipping Policy.

1. Return Window

You may request a return or refund within 30 calendar days from the date your order was delivered. Any return requests submitted after this 30-day window may be declined at the discretion of mrsmeyers Retail.

2. Eligibility for Return & Refund

Full-Refund, Unopened Returns (Standard)

To be eligible for a full refund of the purchase price (minus original shipping costs, if non-refundable), items must meet the following conditions:

Products are in unopened, original condition with all manufacturer seals, caps, tamper-evident bands, and packaging intact.
Labels, lot numbers, and scannable codes are legible and unaltered.
Boxed sets, multi-packs, and gift sets must be returned with all included components (bottles, tins, pumps, inserts, etc.).

Opened Product Returns — Irritation / Sensitivity Exception

We understand that even gentle, plant-derived formulas may occasionally cause a reaction in sensitive individuals. If you experience a skin reaction, rash, or irritation from a product you purchased:

Please contact us within the 30-day window, even if the product has been opened or partially used.
We may request clear photos showing (a) the product (lot number visible, if possible) and (b) any visible skin reaction or irritation.
mrsmeyers Retail will review on a case-by-case basis and, where approved, issue a full refund of the purchase price.
This exception does not apply to normal product preference (e.g., “I didn’t like the scent”) — please return unopened items for those cases.

Damaged, Defective, or Incorrect Items

If your order arrives with products that are damaged, leaking, defective, or incorrect (wrong scent, wrong size, wrong item):

Please contact us within 48 hours of delivery.
Include photos of the packaging, the damaged/defective item, and your shipping label — this helps us file a claim with the carrier if needed.
mrsmeyers Retail will, at our option, send a replacement at no extra cost to you, issue a full refund including shipping charges, or offer store credit of equivalent value.
Return shipping (if required) will be covered by mrsmeyers Retail in these cases — we will send you a prepaid return label.

Items NOT Eligible for Return

Unfortunately, we cannot accept returns or issue refunds for:

Products that have been opened (except the Irritation/Sensitivity Exception above).
Products that show signs of misuse, dilution, contamination, improper storage (e.g., frozen, exposed to extreme heat), or damage caused after delivery.
Custom or personalized products (if offered).
Gift cards or e-gift cards (unless required by applicable law).
Shipping fees on buyer’s-remorse returns (see Section 4).

3. How to Initiate a Return

Email us at [email protected] or call (877) 865-1508 with your order number and reason for return. If emailing, please include “Return Request – [Order #]” in the subject line.
Our customer service team will respond within 1-2 business days with next steps. Please do NOT ship items back without first receiving a Return Merchandise Authorization (RMA) number — unauthorized returns may be refused or delayed.
If the return is approved, you will receive an RMA number and (where applicable) a pre-paid shipping label and packing slip.
Package the items securely and ship per the provided instructions. We strongly recommend using a trackable shipping service; mrsmeyers Retail is not responsible for items lost or damaged in return transit when return shipping is arranged by the buyer.

4. Return Shipping — Who Pays?

Reason for Return	Who Pays Return Shipping?	Original Shipping Refunded?
Buyer’s remorse (scent preference, ordered wrong item, etc.) — UNOPENED	Buyer	No (original shipping charges are non-refundable)
Damaged in transit / Defective product / Wrong item sent	mrsmeyers Retail (pre-paid label)	Yes
Skin irritation / sensitivity reaction (approved case-by-case)	Often covered by mrsmeyers Retail — discussed during RMA	At mrsmeyers Retail discretion

5. Refund Processing & Timeline

Once we receive your returned package, our team will inspect it within 3-5 business days to confirm eligibility and condition.
If approved, refunds are processed to the original payment method used for the purchase (credit card, PayPal, etc.). We cannot refund to a different payment method or alternative account.
After processing, please allow 5-10 additional business days for the refund to appear on your statement — timing varies by bank, card issuer, and payment processor, and is outside our control.
If you paid by PayPal, the refund usually appears within 1-3 business days of processing.
If the refund does not appear within 15 business days of approval, please contact us and we will provide the refund transaction reference.

6. Exchanges

At this time, mrsmeyers Retail does not offer direct exchanges. If you would like a different scent, size, or product, please return the original item per the process above and place a new order for your desired item through our Site. We will refund your original order once we receive and process the return.

7. Limited Warranty Returns

Products that fail within our 60-day limited manufacturing warranty (see Section 7 of our Terms & Conditions) are covered as Defective items above and return shipping is covered by mrsmeyers Retail. Please reference your warranty claim when contacting us.

8. Exceptions to This Policy

Nothing in this Refund Policy is intended to limit any rights you may have under applicable state or federal consumer protection laws. If a product fails to meet a mandatory warranty or statutory guarantee, you are entitled to a remedy regardless of the conditions listed above.

9. Questions?

mrsmeyers Retail Customer Service

? Address: 1525 Howe Street, Racine, WI 53403

? Phone: (877) 865-1508

✉️ Email: [email protected]

? Hours: Monday – Friday, 8am – 5pm CST