Product Authenticity Statement

Last Updated: August 10, 2026

At mrsmeyers Retail, product integrity is a promise we take seriously. This Product Authenticity Statement explains how we source, store, and verify every product we sell — so that you can shop with confidence. By making a purchase from mrsmeyersell.shop, you acknowledge and agree to the statements below.

1. Our Commitment to Authenticity

mrsmeyers Retail is an authorized reseller of household cleaning, personal care, and home fragrance products. Every product listed for sale on our Site is:

• Sourced through authorized, verified distribution channels.
• Delivered in original factory packaging with manufacturer labels, lot codes, and, where applicable, expiration or best-by dates fully intact.
• Stored in a climate-controlled, clean, insured warehouse facility that maintains appropriate temperature, humidity, and light levels to preserve product quality and shelf stability.
• Handled and shipped with care to preserve tamper-evident seals, caps, and packaging.

2. Sourcing & Supply Chain

mrsmeyers Retail sources products exclusively from:

• Manufacturer-authorized national and regional distributors.
• Direct manufacturer supply relationships where available.
• Licensed and bonded wholesalers with auditable chain-of-custody records.

We do NOT source products from secondary marketplaces, liquidation lots, unauthorized third-party brokers, gray-market importers, or consumer-to-consumer resale platforms. Each inbound shipment is inspected by our receiving team against purchase orders and invoices to confirm product identity, lot number alignment, and packaging condition.

3. Lot Numbers & Expiration Dates

Where applicable by manufacturer labeling, every product we sell carries a visible lot number and/or a “Best By” or expiration date. mrsmeyers Retail will not knowingly ship a product past the manufacturer’s recommended shelf-life date printed on the product packaging.

• If you receive a product and have questions about a specific lot number or date marking, please contact us with your order number and a photo of the product label — we can cross-reference our inbound records for your peace of mind.
• For products that contain ingredients with seasonal variation (e.g., plant-derived essential oils), scent, color, or viscosity may vary slightly from one batch to another — this is a normal characteristic of natural ingredients and is NOT a sign of inauthentic product.

4. Packaging & Labeling

• All products ship with the original manufacturer label, artwork, and UPC/EAN barcodes.
• We do not repackage, relabel, deface, black out, or alter manufacturer branding, barcodes, or serial numbers.
• From time to time, manufacturers may update their packaging design, reformulate, or change bottle sizes for the same SKU. These legitimate packaging updates do not indicate an inauthentic product. If you suspect you have received non-original packaging, please contact us and we will verify against our records.

5. Anti-Counterfeit & Quality Assurance Practices

mrsmeyers Retail maintains internal anti-counterfeit and quality assurance procedures, including:

• Up-to-date vendor qualification and re-auditing for all active suppliers.
• Periodic random sampling and verification of SKUs against manufacturer reference samples.
• Documented incoming inspection checklists covering packaging integrity, tamper-evident seals, label accuracy, and visual product appearance.
• Secure inventory management with lot-level traceability records linking each unit to its purchase order, supplier, and date of receipt.

6. mrsmeyers Retail’s Remediation Commitment

If, despite our safeguards, you believe a product you purchased from mrsmeyers Retail is not authentic, please follow these steps:

1. Do not discard the product or its packaging. Retain all contents, the shipping box, and your order confirmation.
2. Contact us within 30 days of delivery via our Contact Us page. Please include your order number and clear photos of (a) the front and back of the product packaging, (b) lot number / date marking close-up, (c) the shipping label, and (d) any specific reason you believe the product may not be authentic.
3. mrsmeyers Retail Customer Service will open an investigation, including cross-referencing the lot number against our inbound records and, where appropriate, consulting directly with our supplier or the manufacturer. Most investigations are completed within 5-10 business days.
4. If an issue is confirmed by our investigation, mrsmeyers Retail will, at your option, either (a) replace the product free of charge, or (b) refund 100% of the purchase price plus original shipping costs.

7. Important Limits

mrsmeyers Retail sells products only through our official website, mrsmeyersell.shop. We cannot verify or guarantee the authenticity of products purchased from any other website, marketplace, reseller, or physical retail location that is not explicitly operated by mrsmeyers Retail. The commitments in this Product Authenticity Statement apply only to products purchased directly from mrsmeyersell.shop and only where the product was shipped by us — not to products diverted, resold, or transferred by a customer to a third party.

Authorized Dealer Statement: mrsmeyers Retail is an authorized reseller operating through verified distribution channels. We make no claim to be an “official brand store,” a “wholly owned subsidiary” of any manufacturer, or the exclusive source of any product line. All manufacturer trademarks, brand names, and logos referenced on our Site are the property of their respective owners and are used for factual identification purposes only.

8. Have a Question?

mrsmeyers Retail Customer Service

? Address: 1525 Howe Street, Racine, WI 53403

? Phone: (877) 865-1508

✉️ Email: [email protected]

? Hours: Monday – Friday, 8am – 5pm CST